At Poppershero, we understand that sometimes products may arrive defective or not meet your expectations. That's why we prioritize customer satisfaction and offer a 14-day return policy for defective products.

To ensure that you are eligible for a return, the product packaging must not have been tampered with or opened, and the product itself should be undamaged. Additionally, all original documents and accessories should be included. Following these guidelines will help to make the return process as smooth and hassle-free as possible.

If you do need to return a defective product, we offer the option to replace it with no additional shipping costs or provide a full refund. Our goal is to make sure that you are completely satisfied with your purchase and that you feel confident in your decision to shop with us.

Shipping costs and refunds

For retail orders shipped within Greece or abroad, the original shipping costs and any return shipping costs are handled according to the reason for the return and applicable law. If you exercise a statutory right of withdrawal from the entire order, we refund the original delivery charges you paid, up to the cost of the least expensive standard delivery option we offered for that order. We do not refund the additional charge for a more expensive delivery option you expressly selected. You bear the direct cost of returning the goods if we informed you of this before purchase and have not agreed to cover it. If you choose to return the goods through our carrier, we inform you of the cost before the return and deduct it from your refund with your express agreement. We do not deduct return costs you have already paid directly to the carrier. Where the return concerns a defective product or an incorrect shipment for which we are responsible, we bear the necessary transport costs. This clarification does not restrict mandatory consumer rights under applicable law.

We are committed to providing exceptional service and high-quality products to our customers. If you have any questions or concerns about our return policy, please don't hesitate to contact us. We appreciate your business and look forward to serving you.